1. Introduction

1.1 Welcome to MLH Med Store, the online medical supplies marketplace operated by Tech Care For All (TC4A) Eastern Africa (“we,” “us,” or “our”).

1.2 These terms and conditions govern your use of the MLH Med Store platform, including our website and mobile application (collectively referred to as the “platform”).

1.3 By accessing or using MLH Med Store, you agree to abide by these terms and conditions. If you disagree with any part of these terms, please refrain from using our platform.

1.4 If you are using MLH Med Store on behalf of an organization, you represent and warrant that you have the authority to bind the organization to these terms.

2. Account Registration

2.1 To use certain features of MLH Med Store, you may need to register for an account. Registration is available to individuals aged 18 and above.

2.2 You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

2.3 Account transfers to third parties are strictly prohibited, and MLH Med Store reserves the right to suspend or terminate accounts at our discretion.

2.4 If you wish to cancel your account, please contact MLH Med Store.

3. Sale Transactions

3.1 MLH Med Store acts as a facilitator for transactions between buyers and sellers on the platform. The terms of sale are governed by the seller, and specific terms are outlined in each sale contract.

3.2 Sellers warrant the quality, legality, and title of their products, as well as compliance with relevant laws.

3.3 Additional terms may apply to digital products and services, as specified by the product.

4. Returns and Refunds

4.1 Returns and accepted products are managed through MLH Med Store’s designated returns process, subject to applicable laws.

4.2 Refunds, at MLH Med Store’s discretion, may include the product price, shipping fees, or store credits.

4.3 MLH Med Store handles returns and refunds in instances of delivery failure.

4.4 Any changes to the returns or refunds process are applicable to purchases made after the publication of such changes.

5. Payment Procedures

5.1 Payment procedures are governed by MLH Med Store’s Payments Information and Guidelines.

6. Store Credit Policy

6.1 Store credits are subject to MLH Med Store’s terms and may be withdrawn in cases of suspected fraud.

7. Promotional Activities

7.1 Participating in promotions on MLH Med Store is subject to adherence to our Promotions Terms and Conditions.

8. User-Generated Content Guidelines

8.1 “Your content” refers to all materials submitted to MLH Med Store. Ensure that your content is accurate, appropriate, and legal.

8.2 Offensive, fraudulent, or illegal content is strictly prohibited. Interference with transactions or the transmission of personal information is not allowed.

8.3 MLH Med Store reserves the right to remove content that violates these guidelines.

9. MLH Med Store’s Rights to User Content

9.1 By using MLH Med Store, you grant us a worldwide, irrevocable license to use, reproduce, and distribute your content.

9.2 MLH Med Store may sublicense these rights and take necessary actions against infringement.

9.3 You waive moral rights in your content to the maximum extent permitted by law.

9.4 MLH Med Store may delete, unpublish, or edit content for violations of these terms.

10. Platform Usage Guidelines

10.1 Users may use MLH Med Store’s website and applications for personal and business purposes related to the marketplace.

10.2 Usage is subject to MLH Med Store’s terms, and unauthorized actions are strictly prohibited.

11. Copyright and Trademarks

11.1 MLH Med Store and its licensors own and control all intellectual property rights on the platform.

11.2 Unauthorized use of MLH Med Store’s trademarks is strictly prohibited.

12. Data Privacy

12.1 The processing of buyer personal data follows MLH Med Store’s Privacy Notice and Cookie Notice.

12.2 MLH Med Store processes personal data in accordance with its Privacy Policy.

12.3 Sellers are responsible for the proper use and protection of buyer personal data.

13. Due Diligence and Audit Procedures

13.1 MLH Med Store conducts anti-fraud and anti-money laundering checks on users.

13.2 Users provide necessary information for due diligence and legal compliance.

14. MLH Med Store’s Role as a Marketplace

14.1 MLH Med Store operates as a marketplace, with sellers being solely responsible for their products.

14.2 Sellers warrant the completeness, accuracy, and currency of product information.

14.3 MLH Med Store does not guarantee uninterrupted operation during force majeure events.

14.4 MLH Med Store reserves the right to discontinue or alter services with notice.

14.5 Users are solely responsible for their interactions on the marketplace, and MLH Med Store does not guarantee specific commercial outcomes.

15. Limitations and Exclusions of Liability

15.1 Liabilities are subject to applicable laws and statutory rights of the territory the trading is occuring.

15.2 Limitations and exclusions apply to all liabilities under these terms, except as expressly provided.

15.3 Liability limitations include free-of-charge services and aggregate liability.

15.4 MLH Med Store is not liable for certain losses, interruptions, events beyond control, business losses, or special, indirect, or consequential damages.

15.5 Personal liability of MLH Med Store’s officers and employees is limited.

15.6 MLH Med Store is not responsible for third-party websites linked on its platform.

16. Indemnification

16.1 Users indemnify MLH Med Store against losses, damages, costs, and tax liabilities arising from platform use.

17. Breach of Terms and Conditions

17.1 Accounts remain open unless breaches occur.

17.2 Breaches may lead to access suspension, prohibition, IP blocking, or legal action.

17.3 Circumventing suspensions or blocks is strictly prohibited.

18. Entire Agreement

18.1 These terms constitute the entire agreement, replacing previous agreements.

18.2 Users acknowledge that they have not relied on any representation.

19. Document Hierarchy

19.1 Specific documents may prevail over others in case of conflicts.

19.2 The hierarchy includes these terms, policies, and guidelines.

20. Revision and Variation

20.1 MLH Med Store may revise and vary terms, giving notice to users.

20.2 Continued use after changes indicates acceptance.

21. No Waiver of Rights

21.1 Failure to enforce rights does not waive MLH Med Store’s rights.

22. Severability Clause

22.1 If any provision is unenforceable, the remainder is valid.

23. Assignment of Rights

23.1 MLH Med Store may assign, transfer, subcontract rights or obligations.

24. Third-Party Rights Disclaimer

24.1 These terms confer no benefits to third parties.

25. Applicable Laws and Jurisdiction

25.1 These terms are governed by jurisdiction laws.

25.2 Courts of jurisdiction resolve disputes.

26. MLH Med Store Contact Information

26.1 MLH Med Store details are provided in contact notices.

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